POP-UP LOCATION PICK UP

We charge a small fee for service and delivery to the location via our mobile dessert truck. Pre-Ordering ensures you will get the product you want. We must charge a small fee per transaction which goes to credit card processing fee's, event charges, gas, and labor of packing the order.

Some events charge more than others which will cause some service fee's to change depending on the location or distance from our store.

LOCAL DELIVERY

All deliveries require a person at the residence/ location to be home to receive the delivery.

By Checking out your are acknowledging delivery time slot and by selecting it are agreeing to ensuring someone is home to receive the order.

Due to the perishable products we do not leave deliveries outside.

If a delivery attempt is made and there is no one there to receive the product it will be brought back to the store we will call the customer who placed the order to  know a delivery attempt was made and no one was there to receive it. If you would like us to try again another delivery charge will be requested and we can attempt again. After the second attempt customer must pick up their order. Orders are held for 1 day after original due date.

NATIONWIDE SHIPPING

All orders are shipped via UPS. We ship on Monday – Thursday excluding holidays. We do not ship or deliver on weekends. During busy times and holidays, we may sell out on certain days and therefore will not offer that shipping day.

After entering the zip code you want to ship to, you will be provided with a calendar showing available delivery dates.  The date you are choosing is the date on which you wish the package to arrive NOT the day it will ship.

The delivery days and costs presented to you will depend on the following:

Orders will arrive by end of day on the date chosen (UPS considers end of day by 7pm).

Shipping to a commercial address vs a residential address will save you on average $2.50 on the shipping cost.

Costs and shipping methods provided by UPS are based on your chosen arrival date. Dreamy Creations  contracts with a third party shipping vendor (UPS) to deliver your package. As such Dreamy Creations can only guarantee that your order will be ready for shipment on the day shown in your order confirmation. We cannot guarantee the arrival date. Certain circumstances such as weather or address issues can delay the arrival of your package. We will be happy to work with you and UPS to resolve any delays that occur, however, Dreamy Creations cannot refund any part of your order as a result of shipping delays or incorrect deliveries.

We also encourage all our customers to sign up for UPS My Choice. It’s a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It’s free and easy to sign up. Simply go to http://www.ups.com/mychoice/ for more information or to sign up.

All items are shipped from our kitchen in Northridge, California. The map below gives you a general guideline of how many days it will take for your package to arrive.  All areas are only shipped 2 day air or over night when shipping any food product due to it being preservative free & perishable. Other non- edible items can be shipped ground. If you would like both you can do 2 different transactions to get the least expensive shipping rates or we can ship everything perishable and non perishable together.

 

 

STORE PICK UP'S

Our store has shifted to mainly pre-order due to covid -19. When checking out please select the date and time for pick up. All orders are available via curbside or through our Covid-19 safe pick up window on our patio. If a order is not picked up and we close we will hold your order for 1 day prior to dis guarding  product with no refund. 

 

By using our Site, Service, Service Providers, or placing an order, you confirm you have reviewed and agree to the Dreamy Creations Inc. Privacy Policy, California Prop 65 policy, Accessibility Policy, Shipping Policy, Return Policy, CCPA Policy, and Terms of service , which are incorporated into this Agreement by this reference and which requires the use of binding arbitration to resolve any disputes.